FAQ

How does red/infrared light treatment work?

Our products utilise Red and Near-Infrared (NIR) wavelengths, which penetrate deep into the skin and body to deliver clinically proven healing benefits. As your body absorbs this natural light, it stimulates the mitochondria, enhancing energy production to support a wide range of bodily functions.

Is infrared treatment backed by clinical research?

The benefits of red and near-infrared light have been extensively researched, with over 500 human trials and 4,000 laboratory studies conducted to date. Its effectiveness is backed by thousands of peer-reviewed medical studies and clinical trials over the past few decades.

Is infrared light therapy safe?

Yes, infrared light therapy is completely safe and does not contain harmful ultraviolet (UV) rays. Unlike laser treatments or tanning beds, red and near-infrared light therapy does not use UV wavelengths, which are known to cause cell damage and increase the risk of skin cancer.

Our devices are high-quality, durable, and fully certified, meeting FDA, ISO MDSAP, and RoHS standards. You can use them with confidence and peace of mind.

What benefits can I expect from infrared light therapy?

Research has shown that infrared light therapy offers a wide range of health benefits, including improved skin health, reduced inflammation and pain, faster muscle recovery, and enhanced athletic performance. It has also been studied for its potential in supporting various medical conditions.

Many people experience increased energy levels and an overall sense of well-being with regular use, as well as improved sleep quality and recovery.

How long does infrared light treatment take to work?

You may notice results as early as your first treatment session. However, for the best results, consistency is key. We recommend using your InfraHeal device once daily, but for targeted relief on specific areas, using it 2–3 times a day may be beneficial.

What products does this type of treatment replace?

Infrared light therapy offers a safe and effective alternative to treatments that rely on harsh chemicals or UV radiation. It can also be used in place of saunas, providing benefits such as improved circulation, reduced inflammation, and deep relaxation.

Unlike traditional saunas, which can be costly and require professional installation, our home-use devices deliver similar wellness benefits in a more convenient and budget-friendly way.

How do I know if infrared light treatment is right for me?

If you’re looking for a non-invasive, safe, and effective way to support your overall well-being, infrared light therapy could be an excellent choice. While it is generally safe for most people, we always recommend consulting your healthcare professional before starting any new treatment, especially if you have a pre-existing health condition.

What is your return/refund policy?

We want you to be completely satisfied with your purchase. That’s why we offer a 30-day return period, giving you peace of mind when trying out your new device.

Are your devices covered by warranty?

Yes! All our devices come with a product replacement warranty ranging from 1 to 3 years, depending on the model. You can find the specific warranty period for each device on its product page under the ‘Shipping & Warranty’ section.

Can you ship to my country?

Yes, we offer worldwide shipping and can deliver to most countries across the globe.

How much is shipping?

We offer Free Shipping Worldwide.

Where will my order be shipped from?

We implement a 'hybrid' fulfilment method, which means that we ship orders from both our Australian Warehouse (QLD, Australia), and our international warehouses overseas, depending on stock levels and where you are located. Shipping across these locations typically take between 5-9 business days.

How long will shipping take?

This varies depending on where you are in the world. However, orders are generally expected to arrive between 5-9 business days via UPS, FedEx and DHL depending on the fastest route available. Please note that delays in shipping times may occur during UK Bank Holidays or other busy seasons.

Need Help?

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Love this! I use it for my sore neck, and it’s been fantastic at reducing tension. Super comfortable and effective.

My back pain has been so much better after using this wrap. It’s easy to use, and I can feel the relief after each session.

I’ve been using it for a month, and the difference is noticeable!

I’ve been using the Wearable Red Light Therapy Pad for a couple of weeks now, and I can already feel a huge difference. I’ve had chronic knee pain for years, but after using this pad regularly, the discomfort has significantly decreased. It’s lightweight, easy to use, and very comfortable to wear while working or relaxing. The red light really helps with inflammation and promotes healing in the affected areas. I’m so happy with the results and would highly recommend this to anyone dealing with joint or muscle pain.

Really helps with soreness in my muscles. The only issue is that the wrap could be a little more discreet, but it’s effective!